Last Updated: 28 Oct 2020
This document constitutes an agreement between Shout for Help, its
licensors, subsidiaries, associates, affiliates (herein after referred
as “Shout for Help", "us", "we" and "our") and you (hereinafter referred
as the "User", "you" and "your"). This document describes the privacy
www.shoutforhelp.org (Site) and related mobile application (App) along
with associated software (collectively referred as the “Platform”)
We respect your privacy and are committed to protecting your personal
personal data collected from you when you use our Platform, or otherwise
interact with us (for example, by sending us emails, or by registering
for and receiving any of our e-mails and newsletters; or as a mere
visitor of our website regardless of where you visit it from) and
informs you about your privacy rights and how the law protects you.
By merely visiting the Platform, you are accepting and consenting to
below) gathering and dissemination practices.
This document is an electronic record as defined under 2 (t) of the
Information Technology Act, 2000 and rules thereunder as applicable and
the provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This is an electronic
record, generated by a computer system and does not require any physical
or digital signatures.
under the provisions of the Information Technology Act, 2000 that
require 'intermediaries' to publish the rules and regulations, privacy
policy and terms for access or usage of the Platform and is primarily
governed by Rule 3 (1) of the Information Technology (Intermediaries
guidelines) Rules, 2011.
please do not use the Online Portal or avail any of the services being
A BINDING AGREEMENT BETWEEN YOU AND SHOUT FOR HELP IN RESPECT OF THE
SERVICES OF THE PLATFORM. It is your responsibility and duty to check
Portal subsequent to any change to the Policy will mean that you accept
and agree to the changes.
Technology Act, 2000, read with Regulation 4 of the Information
Technology (Reasonable security practices and procedures and sensitive
personal data or information) Rules, 2011 and Regulation 3(1) of the
Information Technology (Intermediaries Guidelines) Rules, 2011.
Merely by using the Platform, it is understood that you have read,
collection, use, sharing and divulging of your Information as described
any time, without any notice whatsoever. In case you wish to be aware of
periodically. If at any point in time you do not agree with the terms
Collection of Information
include, but not be limited to, contact information (like your email
address and phone number); demographic information (like your gender,
date of birth and address along with pin code); login credentials;
personally identifiable documents including but not limited to
government issued identity cards; information regarding your usage of
the Platform; device specific information, any other information you
disclose on the Platform, logs, and other information that you
voluntarily choose to provide (like any information shared by you with
us through emails or letters). In general, you can anonymously access
the Platform without telling us who you are or revealing any personal
information about yourself. However, once you give us your personal
information, you are not anonymous to us.
The Information collected from you by us may be considered as
‘personal Information’ or ‘sensitive personal data or Information’ under
the Information Technology (Reasonable Security Practices and Procedures
and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”). During
your usage of the Platform, personal Information which is provided by
you is collected and stored by us, mainly, to ensure that you enjoy a
safe, effective and customized experience. Collection and storage of
your Information also enables us to provide various customised features
which meet your particular needs.
As a User, you always have the option to not provide specific
Information by choosing not to use a specific feature on the Platform.
Where applicable, we also indicate compulsory and optional fields. Based
on your continual behaviour on the Platform, we may automatically track
certain Information about you to do internal research on users’
demographics and particular interests, to serve you in a better manner.
To monitor and analyse the Site’s flow, run customise promotional
features and promote safety, we use data collection files such as
“cookies” and pixel tags and clear gifs on certain pages of the Site.
“Cookies” are small files which are stored on a user's Device (Device
shall mean and include, but not be limited to either a computer or a
mobile phone or any other device using which the Platform is accessed).
They are designed to hold a marginal amount of data specific to a
particular user and website, and can be accessed either by the web
server or the User Device. This allows our server to deliver a page
customised to a particular User.
Session cookies are automatically deleted from your hard drive once a
session ends, and most cookies are session cookies. In case your browser
permits, you may decline our cookies, however, if you decline our
cookies, you may be unable to use certain features on the Site and you
may be required to re-enter your password frequently. You may opt to
leave them turned on.
Use of Google Analytics or similar third-party analytic tools: We may
use Google Analytics or similar analytic tools to help us improve the
services we provide by collecting information about how visitors use our
website, to understand user behaviour, etc. These cookies gather
Information in an anonymous form and enable us to know how many people
visit our website, where the visitors have come to the website from, how
long they stay on our website and what pages they view. Such third-party
tools may place additional Cookies, the use of which we do not control.
When you post messages on our message panels or give us any feedback,
we will collect such Information provided to us. This Information may be
retained by us to resolve disputes/issues/concerns, grant User support
and troubleshoot problems as allowed under permissible law.
Your user password is always stored with us in an encrypted form and
only you shall know such password. The Platform is not responsible for
any activity which is undertaken when your password is used, by anyone
other than you. It is highly recommended that you do not disclose your
password to anyone.
disclose your Information if we are required to do so by law or similar
requirements or when we, in our exclusive discretion, finds it necessary
to do so, to ensure that its rights or rights of others are protected,
to prevent harm to persons or property, to counter fraud and credit
related risks, or to enforce the Terms and Conditions.
We maintain your Information in electronic form on its devices, and
on the equipment of our employees, directors, consultants, service
providers, agents, partners (collectively referred as “Affiliates”) in
an encrypted form. User information including but not limited to
identity documents, personally identifiable information is made
accessible to Affiliates only on a strict need-to-know basis. Affiliates
are bound by strict confidentiality obligations.
It is important for you to be protected against unauthorized access,
you shall always maintain secrecy of your user id and password. Kindly
ensure that you log off from the Site, once you finish using the Site.
We do not undertake any liability for any unauthorized use of your
account and password. If you suspect any unauthorized use of your
account, immediately notify the us by sending an email to
email@example.com. You shall be liable to indemnify us in the
event of any loss suffered by it caused by such unauthorized use of your
While we take all reasonable measures to ensure confidentiality of
Information, we shall not be responsible for events that are beyond the
reasonable control of us including but not limited to, governmental
acts, judicial orders, server crashes, service fluctuations in internet
or telephone services, etc.
You understand and acknowledge that merely by posting Content (as
defined under User Agreement) you permit search engines like Google,
Bing to index your Content including personal information in their
search results. However, we shall in no way permit search engine
indexing of your sensitive personal data as defined under SPDI Rules.
Third Party Links
The Platform may contain links to third party
websites. When you click those links and access such websites, your use
thereof may be governed by separate terms as may be applicable to such
We make no warranties or representations, express or implied
about such linked websites, the third parties they are owned and operated
by, the information contained on them or the suitability of quality of their
products or services.
If you decide to access any third-party website and
make use of the information contained on them and/or enter into any contract
and/or make any transaction with such third party, you do so entirely at
your own risk. We disclaim all liability for damage or loss, however caused
in the connection with the use of or reliance on any information, material,
products or services contained on or accessed through any such linked third
Simply by virtue of inclusion of third-party links on the
Platform, it must not be understood that the we are endorsing the website,
the website provider, or the information contained therein.
Use of Algorithms
We use algorithms for the listing of Services which
is a fully automated system that lists the help seeker’s issues / cases
thereto on the Platform. The order of listings does not represent any fixed
objective ranking or endorsement us.
The listing order of Services is based on automated computation of the various factors including inputs made
by the Users including their comments and feedback. Such factors may change
from time to time and we shall in no event will be held responsible for the
accuracy and the relevancy of the listing order of the Services on the
Disclosure of Information to Other Users of the Platform
You may disclose Information to other users by posting your requirement, issue,
contact details or any personally identifiable data on the Platform
dashboards, or through in-app communication, by sending personal messages
through the Platform.
You may disclose your phone number, email id or any
other contact information or any other personal information to the other
users of the Platform solely at your discretion. By posting your phone
number, email id, or uploading documents containing personal information
through user dashboards, timelines, user chats you understand that such
recipient may use such information solely at his discretion.
You understand and acknowledge that by providing your personal information in
terms of this clause 7, we shall not be liable to actions taken by the
recipient user of your personal data. You understand the risk involved while
posting personal information on the Platform and shall not in any case make
the Platform liable for any claim, damages that may arise pursuant to you
sharing personal information with the other users of the Platform.
We have in place, standard security policies and
technical measures to protect the Information that it possesses from you,
from unauthorized access, improper collection, use or disclosure, unlawful
modification and illegal destruction or inadvertent loss. However, for any
loss or theft of information, due to unauthorized access to the User’s
devices through which the User accesses the Platform, we shall not be held
liable for any loss whatsoever incurred by the User.
We have reasonable
security practices and has a comprehensive documented Information security
programme consisting of operational and physical security control measures
to safeguard the Information collected. By using the Services, you
acknowledge and consent to the cross-border transfer of your sensitive
personal data or information by us only when absolutely necessary for a
performance of lawful obligations. In the event of such cross-border
transfer we shall ensure the same level of data protection that is adhered
by us in India.
Closure of Account
Subject to Terms & Conditions as applicable to you,
if you choose to close your account, your Information will mostly stop being
visible to others using the Platform within 48 (forty-eight) business hours.
Closed account Information is generally deleted within 30 (thirty) days of
account closure, except as provided below.
We retain your Information
even upon closure of your account, if reasonably necessary to comply with,
among others, our legal obligations as per applicable laws, resolve disputes
if any, maintain security protocols, prevent fraud, enforce Terms and
Conditions, etc. We will however continue to hold de-personalized and
anonymised Information after your account has been closed.
other terms, we store Information until it is no longer necessary to provide
our Services or until your account is deleted - whichever comes first. This
is a case-by-case determination that depends on specifications like the
nature of the data, why it is collected and processed, and relevant legal or
operational retention needs. Further, the Information you have shared with
others using the Platform might remain visible even after closure of your
account or deletion of Information from our servers, from profiles or e-mail
inboxes of such other users, and we do not control any information that
other Users or other persons copy, save through such means.